Frequently asked questions
-
We use high-quality materials such as titanium stainless steel, silver, gold and precious stones. Each material is carefully selected to ensure durability and beauty over time.
-
To keep your jewelry shining, clean it regularly with a soft cloth and store it separately to avoid scratches. Avoid contact with chemicals.
-
If for any reason you are not satisfied with your purchase, you have up to 90 days from receipt of your order to initiate a return/refund procedure.
-
Custom jewelry takes 1-2 days to produce and ship, so delivery takes 2-4 business days overall. We will send you updates on the status of your order via email.
-
You can contact us via our contact form on the website, via email at info.natalieofficial@gmail.com, or via WhatsApp by clicking the icon at the bottom right.
-
We accept returns and exchanges within 90 days from the date of purchase, as long as the jewelry is in original condition.
-
All of our jewelry is handmade in our workshop in Italy, combining traditional craft techniques with contemporary designs.
-
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the courier site.
-
Yes, we offer a gift wrapping service for all of our jewelry. You can select this option at the time of payment and add a personalized message.
-
We use high-quality materials that are absolutely safe and hypoallergenic.
-
You can change or cancel an order by contacting our customer service department as soon as possible as we cannot guarantee changes or cancellations if the order is already shipped or in processing
-
We accept all major payment methods such as credit cards, PayPal, bank transfers and payment on delivery. You can see all available options at checkout.
-
We are always happy to receive feedback from our customers. You can submit your reviews through our website, on the product page you purchased, by contacting us directly by email, or on TrustPilot
-
Orders containing no customized items are generally delivered in 24/48 working hours by BRT express courier, while orders with customized items take 2 to 4 days to be delivered due precisely to the hand-customization of the same product.